Featured in OR Manager: Proactive Payment Collection Reduces Bad Debt Risk
In this article, originally published in OR Manager, leaders in the ASC industry share their insights into patient payment collection. Meagan Schwab, Saint Luke’s South Surgery Center’s business office manager, discusses their approach to efficiently collecting payments.
Saint Luke’s uses Clariti, an insurance verification product from Clariti Health that creates estimates based on a patient’s benefits. Patients can track payment schedules on their phones, and the facility can track when patients use this app, to see if they’re following up on their payment obligation. “The patient can make payment arrangements on the spot, based on a text they receive,” Schwab says. The facility usually follows up with a telephone call several days before a payment is due.